Order Queries

Order Queries - FAQs

  1. COD Option is available on the website for all products?

    Ready to ship products are eligible for Cash on Delivery for selected locations/ Pin codes in India. The Products which are not available in stock and are made to order are not eligible for Cash on Delivery. The Maximum Order Value for COD payment method is 85,000 INR only.

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  2. Will I Receive a Quality Product by KALKI Fashion?

    As an international brand, we adhere to strict quality and design benchmarks. Every KALKI product goes through a 5 step Quality Control process to ensure that you receive the best. 

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  3. I'm not able to place my order
    We're sorry you're facing hiccups while placing an order, we'd hate to inconvenience you further. So here are some options:
     
    1. Call us on: +918080289988
    2. Whatsapp us: +919920012474
    3. Email us on info@kalkifashion.com
    4. Live Chat with us on the website 

     

    Our team will resolve your issues swiftly.
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  4. Can I Place an Order For a Sold-Out Style?

    For Sold-Out styles, if you're registered with us, add them to your Wishlist. Do submit your email address, so we can notify you once these styles are back in stock. If not, contact our Customer Support Team with the product SKU code via Email, Phone Call, Chat or Whatsapp. We will check and let you know, if and when we should receive these styles again. Or, if these can be tailored for you.

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  5. I want to reschedule my Delivery/Pick-up
    Delayed in traffic? Held up in a meeting - We know these things happen. If you want to reschedule pick up, please drop a mail tocare@kalkifashion.com with the following details and we will make it happen:
     
    1. Your order# 
    2. The time of pick up
    3. Email address and phone number

     

    Or you can call DHL Customer Service Number Toll Free Number - 1800 11 1345 with the tracking details recieved in your Order Email id.

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  6. My Delivery/Pick-up has not arrived

    We're sorry to hear that! In case your pick up has not arrived at the scheduled hour. Please drop a mail to care@kalkifashion.com with your Order# & our team will get back to you regarding the status or reschedule a convenient time for you

     

    Or you can call DHL Customer Service Number Toll Free Number - 1800 11 1345 with the tracking details received in your Order Email id.

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  7. I am happy with your service, where do i leave my review?

    Share on our facebook page click here: https://www.facebook.com/pg/kalkifashion/reviews/
    Click here to write Review : https://search.google.com/local/writereview?placeid=ChIJS1WIsKfJ5zsRLMGLmZja9qk

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  8. Who do i contact if i face any payment issues?

    If you face any issues with the payment, you can inform us within 48 hours of the payment via call at : + 917290052554 24/7 or email us at : info@kalkifashion.com for quick chat now even you can whatsapp us at +919920012474

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