Welcome to our support portal
Frequently Asked Questions
Delivery was attempted but I was unavailable. What next?
Do not worry, our courier will try to reattempt to deliver in next 2 days. In case parcel is still not delivered you can call or email us so you can submit your delivery request to the courier.Read more
Does Kalkifashion.com Offer Cash on Delivery (COD)?
Cash On Delivery payment option is not available to minimize the risk of spreading of coronavirus infection and to ensure the practice of social distancing. You can currently pay using credit/debit cards, UPI, net banking or e-wallets.Read more
Will I Receive a Quality Product by KALKI Fashion?
As an international brand, we adhere to strict quality and design benchmarks. Every KALKI product goes through a 5 step Quality Control process to ensure that you receive the best.Read more
How do I get refund on my return shipping on Paypal?
What is the process for Refund/Replace?
Please follow the below process
- Please login to your account, Go to "My Return"
- Select the Order and Product you want to Return/Replace
- Share the Item Condition and Photo with the detailed reason for Refund/Replace
Our Return team will consult and accordingly our fitting expert team will get in touch with you with a quick response.The day we receive the outfit back, we perform a thorough quality check. After the outfit passes the quality check, We will gladly Exchange or give Store Credit, which you can use for your future purchase. Sorry, No Refunds.Need any assistance email us at firstname.lastname@example.orgRead more
How does on demand delivery work?
The order status is 'Delivered' but not received it. What should I do?
Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on email@example.com .
Once you get the tracking details of the shipping we request you to estimate us if the product doesn't delivered within 10-15 days of the dispatched,So that we can coordinate with our logistics partner
If there is no update about the delivery we will consider the order has been delivered,hence you cannot apply for the refund.Read more
How to track the order once shipped?
You'll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.Read more
For how long can I hold my Pending order once its placed?
Payment needs to be done within 24 hours from the time the order is placed, failing which we would consider the order canceled.
Since we have very limited stocks of our product, hence, We will be able to hold the product for you for only 24 hours.Read more
Quality of www.kalkifashion.com products
As an international brand, we ahere to strict quality and design benchmarks. Every KALKI product goes through a 5 step Quality Control process to ensure that you receive the best.Read more
How can I inform about any defect/issues in the product to Kalki?
Requirement to inspect and give notice of a defect
1. The Customer is required to inspect the product immediately upon delivery and shall within 24 hours from such delivery give notice in writing to KALKI and Courier Company by email, of any matter whereof the Customer may allege that the product is not in accordance with the order.
2. If the Customer fail to give such notice the goods will be deemed to be in all respects in accordance with the order and the Customer shall be deemed to have accepted the goods accordingly.
3. The Customer shall give us written notice of any hidden defects within 24 hour of their delivery.Read more
Will I Have To Pay Duties or Taxes?
Taxes and Duties depend on your Shipping Destination. VAT, Custom, and Import Duties are not included in our ordering process, but may be levied as per rules and regulations set forth by your government.Read more
Who do I contact if I face any payment issues?
If you face any issues with the payment, you can inform us within 48 hours of the payment via call at : + 917290052554 24/7 or email us at : firstname.lastname@example.org for quick chat now even you can whatsapp us at +919920012474Read more
I am happy with your service, where do i leave my review?
Share on our facebook page click here: https://www.facebook.com/pg/kalkifashion/reviews/
Click here to write Review : https://search.google.com/local/writereview?placeid=ChIJS1WIsKfJ5zsRLMGLmZja9qkRead more
What if the delivered outfit doesn't fit me?
At times you might not find your perfect fit, but dear ladies you need not to worry as KALKI Fashion is here to make your shopping experience even more memorable! Here is what you should do email us at email@example.com with your required size and outfit image placing an measuring tape on the incorrect size section on the product, accordingly our fitting expert team will get in touch with you with an quick solution, want to talk with us now whatsapp at : +919920012474 we are available 24/7.Read more
How are measurements taken for Standard and Custom fitting?
We understand how important getting the right fit is and we take this very seriously, Here are a few things we do to help you find the right fitWe custom fit the outfit to your size. However, we can only custom fit with it certain ranges.Standard Size : Select the Standard Size to get the fit with standard size i.e Small / Medium / Large or Extra Large. For your convenience we provide you 0.5 inch margin from both side the outfit. To give you an example, for your bust size is 32 will have extra added margin. Please view the size guide below to understand better. Note: (Customize as per measurements there will be additional 20% cost on the product price. Customize totally depends on the product as not all products customize is possible)Slight variation in size is possible.Customize Size: Select the Customize measurements, Share your complete accurate measurements for the best fit. With Customization you can give Please view the size guide below to understand better.If you are unable to find your required size, chat with us now to get the quick assistance OR Whatsapp us at : +919920012474Read more