Welcome to our support portal
Frequently Asked Questions
Does Kalkifashion.com Offer Cash on Delivery (COD)?
COD is available for selected locations/Pin codes in India only. COD limit is up to 9900 INR.
Please Note - For COD orders, the style will come in standard measurements as mentioned in the size chart. Customisation is not available for COD orders.Read more
Delivery was attempted but I was unavailable. What next?
Do not worry, our courier will try to reattempt to deliver in next 2 days. In case parcel is still not delivered you can call or email us so you can submit your delivery request to the courier.Read more
Will I Receive a Quality Product by KALKI Fashion?
As an international brand, we adhere to strict quality and design benchmarks. Every KALKI product goes through a 5 step Quality Control process to ensure that you receive the best.Read more
What is the process for Refund/Replace?
Please follow the below process
- Please login to your account, Go to "My Return"
- Select the Order and Product you want to Return/Replace
- Share the Item Condition and Photo with the detailed reason for Refund/Replace
Our Return team will consult and accordingly our fitting expert team will get in touch with you with a quick response.The day we receive the outfit back, we perform a thorough quality check. After the outfit passes the quality check, We will gladly exchange or refund you the amount in the same source of the paymentNeed any assistance email us at firstname.lastname@example.orgRead more
How do I get refund on my return shipping on Paypal?
How does on demand delivery work?
The order status is 'Delivered' but not received it. What should I do?
Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on email@example.com .
Once you get the tracking details of the shipping we request you to estimate us if the product doesn't delivered within 10-15 days of the dispatched,So that we can coordinate with our logistics partner
If there is no update about the delivery we will consider the order has been delivered,hence you cannot apply for the refund.Read more
How to track the order once shipped?
You'll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.Read more
If there are any size issues then can I return it?
Yes, in case of any sizing issue you can either get it exchanged or go for a refund.Read more
Are there any Reserve pick-up charges?
For Indian Customers:
Pick-up is free within India.
For International Customers:
US - Reverse pick up charges - $40 Per Item
Rest of the countries - Customers will be responsible to ship the product back to us with tracking details at firstname.lastname@example.org. The customer will be liable to pay the return shipping and customs charges which are non-refundable.Read more
Are there Custom charges?
For Indian Customers :
Product Prices displayed are inclusive of all taxes and duties.
For International Customers :
VAT / Custom, Taxes, and Import Duties are not included in our ordering process but may be charged to you by your government. They are entirely your responsibility.For United Kingdom and Canada Orders:
Product Prices displayed are inclusive of all taxes and duties.Read more
Are there any currency conversion charges?
Please note, there are additional currency rate charges levied by your bank on your credit/debit card in case you are making the payment in INR or any other foreign currency apart from your originated currency. These charges are non-refundable.Read more
Does Kalki own stores outside Mumbai?
You can find our premium collection at the below-mentioned multi-designer stores.
KAYRA - One style mile 6-8, Kalka Das Marg, Meharauli, New-Delhi-110030, India, TEL : 9205058860
AKILAH - 5A Dada Jungi House, Shahpurjat New Delhi-110049, India, TEL : 9818048419
AGASHE - Agashe LLP,845, ground floor, opp. metro pillar 112,MG road, Ghitorni, New Delhi-110030, India, TEL : 09958008695 / 09650418886
OLE COTURE - Ole couture, 1A/1, Hauz Khas village, New Delhi-110016, India, TEL : 9999436141
ANANTAM - E-4, South extension part-2, New Delhi- 110049, India, TEL : 9310903900 / 01146575554
MONSOON - 3/4, Parshwanath Business park, Opp. KFC, Prahladnagar, Ahmedabad-380014, India, TEL : 9033031577 / 903304157
SURAT - 1, Avadh Arena, VIP road, Nr. Shyambaba Temple, Opp. Marvella corridoor, Vesu, Surat-395007, India, TEL : 9979931577
ALMARI - 8-2-686/B/1, 1st floor, Above oma store, road no.12 Banjara hills, Hyderabad 500034, India, TEL : 9515943238
CITRINE - Crownfast Vinimay Pvt ltd, Uniworth Centre,70A Shakespeare Sarani, Kolkata 700017, India, TEL : 3322819728
RAIPUR - Daga building, motibagh chowk, rajbhavan road , civil lines, TEL : 8959596710 / 8959016986
CANADA - 2369 Ontario street, unit 5, Oakville, Ontario, L6L1A6, TEL : 416-885-6505Read more
I am not able to use the filter on your website.
We suggest you try refreshing the page and then apply the filters. In case the filters are not working then please contact us on WhatsApp at +919920012474 or Email us at email@example.com.Read more
Do you offer video calling for a low budget?
We offer video calling/facetime for premium styles only.Read more
Do you offer a trial before buying?
We offer a trial at our Mumbai stores only.Read more