Welcome to our support portal

Frequently Asked Questions

  1. Delivery was attempted but I was unavailable. What next?

    Do not worry, our courier will try to reattempt to deliver in next 2 days. In case parcel is still not delivered you can call or email us so you can submit your delivery request to the courier.

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  2. Does Kalkifashion.com Offer Cash on Delivery (COD)?

    COD is available for selected locations/Pin codes in India only. COD limit is up to 9900 INR.

    Please Note - For COD orders, the style will come in standard measurements as mentioned in the size chart. Customisation is not available for COD orders.

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  3. Will I Receive a Quality Product by KALKI Fashion?

    As an international brand, we adhere to strict quality and design benchmarks. Every KALKI product goes through a 5 step Quality Control process to ensure that you receive the best. 

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  4. How do I get refund on my return shipping on Paypal?
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  5. How does on demand delivery work?
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  6. What is the process for Refund/Replace?

    Please follow the below process

    • Please login to your account, Go to "My Return"
    • Select the Order and Product you want to Return/Replace
    • Share the Item Condition and Photo with the detailed reason for Refund/Replace

    Our Return team will consult and accordingly our fitting expert team will get in touch with you with a quick response.

    The day we receive the outfit back, we perform a thorough quality check. After the outfit passes the quality check, We will gladly Exchange or give Store Credit, which you can use for your future purchase. Sorry, No Refunds. 
    Need any assistance email us at claims@kalkifashion.com
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  7. How to track the order once shipped?

    You'll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.

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  8. The order status is 'Delivered' but not received it. What should I do?

    Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on info@kalkifashion.com .

    Once you get the tracking details of the shipping we request you to estimate us if the product doesn't delivered within 10-15 days of the dispatched,So that we can coordinate with our logistics partner

    If there is no update about the delivery we will consider the order has been delivered,hence you cannot apply for the refund.

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Latest Questions

  1. What Are The Delivery Charges For International Orders?

    For UK and EU nations, Canada duty and vat needs to be paid by the customers at the time of delivery. The product cost does not include the duty and vat charges.

    Also, if customer rejects the shipment at the time of delivery (of UK, EU nations, Canada), the restock fees and the return duty charges will be applicable. The remaining amount will be refunded (return duty invoice will be shared once requested).

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  2. For how long can I hold my Pending order once its placed?

    Payment needs to be done within 24 hours from the time the order is placed, failing which we would consider the order canceled.

    Since we have very limited stocks of our product, hence, We will be able to hold the product for you for only 24 hours.

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  3. Quality of www.kalkifashion.com products

    As an international brand, we ahere to strict quality and design benchmarks. Every KALKI product goes through a 5 step Quality Control process to ensure that you receive the best.

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  4. How can I inform about any defect/issues in the product to Kalki?

    Requirement to inspect and give notice of a defect

    1. The Customer is required to inspect the product immediately upon delivery and shall within 24 hours from such delivery give notice in writing to KALKI and Courier Company by email, of any matter whereof the Customer may allege that the product is not in accordance with the order.

    2. If the Customer fail to give such notice the goods will be deemed to be in all respects in accordance with the order and the Customer shall be deemed to have accepted the goods accordingly.

    3. The Customer shall give us written notice of any hidden defects within 24 hour of their delivery.

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  5. Will I Have To Pay Duties or Taxes?

    Taxes and Duties depend on your Shipping Destination. VAT, Custom, and Import Duties are not included in our ordering process, but may be levied as per rules and regulations set forth by your government. 

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  6. Who do I contact if I face any payment issues?

    If you face any issues with the payment, you can inform us within 48 hours of the payment via call at : + 917290052554 24/7 or email us at : info@kalkifashion.com for quick chat now even you can whatsapp us at +919920012474

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  7. I am happy with your service, where do i leave my review?

    Share on our facebook page click here: https://www.facebook.com/pg/kalkifashion/reviews/
    Click here to write Review : https://search.google.com/local/writereview?placeid=ChIJS1WIsKfJ5zsRLMGLmZja9qk

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  8. What if the delivered outfit doesn't fit me?

    At times you might not find your perfect fit, but dear ladies you need not to worry as KALKI Fashion is here to make your shopping experience even more memorable! Here is what you should do email us at care@kalkifashion.com with your required size and outfit image placing an measuring tape on the incorrect size section on the product, accordingly our fitting expert team will get in touch with you with an quick solution, want to talk with us now whatsapp at : +919920012474 we are available 24/7.

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