FAQs

Welcome to our support portal

Frequently Asked Questions

  1. Does Kalkifashion.com Offer Cash on Delivery (COD)?
    Cash On Delivery is available only within India. You can check availability of this service with Pincode below. For any customization order, Cash on delivery facility is not available. Those orders will have to be pre paid. Maximum Order Value for COD payment method is 85,000 INR only. You can email us on info@kalkifashion.com or call us on +91-7290052554 and we will help you complete your order.
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  2. Will I Receive a Quality Product by KALKI Fashion?

    As an international brand, we adhere to strict quality and design benchmarks. Every KALKI product goes through a 5 step Quality Control process to ensure that you receive the best. 

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  3. What is the process for Refund/Replace?

    Please follow the below process

    • Please login to your account, Go to "My Return"
    • Select the Order and Product you want to Return/Replace
    • Share the Item Condition and Photo with the detailed reason for Refund/Replace

    Our Return team will consult and accordingly our fitting expert team will get in touch with you with a quick response.

    The day we receive the outfit back, we perform a thorough quality check. After the outfit passes the quality check, We will gladly Exchange or give Store Credit, which you can use for your future purchase. Sorry, No Refunds. 
    Need any assistance email us at claims@kalkifashion.com
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Latest Questions

  1. Quality of www.kalkifashion.com products

    As an international brand, we ahere to strict quality and design benchmarks. Every KALKI product goes through a 5 step Quality Control process to ensure that you receive the best.

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  2. If COD not available in your locality

    Few areas COD is not available by our delivery partners, hence you can pre-pay to complete the purchase.

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  3. How can I inform about any defect/issues in the product to Kalki?

    Requirement to inspect and give notice of a defect


    1. The Customer is required to inspect the product immediately upon delivery and shall within 24 hours from such delivery give notice in writing to KALKI and Courier Company by email, of any matter whereof the Customer may allege that the product is not in accordance with the order.


    2. If the Customer fail to give such notice the goods will be deemed to be in all respects in accordance with the order and the Customer shall be deemed to have accepted the goods accordingly.


    3. The Customer shall give us written notice of any hidden defects within 24 hour of their delivery.

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  4. COD Option is available on the website for all products?

    Ready to ship products are eligible for Cash on Delivery for selected locations/ Pin codes in India. The Products which are not available in stock and are made to order are not eligible for Cash on Delivery. The Maximum Order Value for COD payment method is 85,000 INR only.

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  5. Will I Have To Pay Duties or Taxes?

    Taxes and Duties depend on your Shipping Destination. VAT, Custom, and Import Duties are not included in our ordering process, but may be levied as per rules and regulations set forth by your government.

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  6. Who do I contact if I face any payment issues?

    If you face any issues with the payment, you can inform us within 48 hours of the payment via call at : + 917290052554 24/7 or email us at : info@kalkifashion.com for quick chat now even you can whatsapp us at +919920012474

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  7. I am happy with your service, where do i leave my review?

    Share on our facebook page click here: https://www.facebook.com/pg/kalkifashion/reviews/
    Click here to write Review : https://search.google.com/local/writereview?placeid=ChIJS1WIsKfJ5zsRLMGLmZja9qk

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  8. What if the delivered outfit doesn't fit me?

    At times you might not find your perfect fit, but dear ladies you need not to worry as KALKI Fashion is here to make your shopping experience even more memorable! Here is what you should do email us at care@kalkifashion.com with your required size and outfit image placing an measuring tape on the incorrect size section on the product, accordingly our fitting expert team will get in touch with you with an quick solution, want to talk with us now whatsapp at : +919920012474 we are available 24/7.

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