- What can I return?
• You may return any item purchased from KALKI Fashion that was ready to ship and in unused condition or any item that was damaged upon receipt.
• Made-to-order products, Customised styles, kids' wear, jutties, blouses & accessories are non-returnable.
- Who pays for shipping and what are the return charges?
• Shipping is free within and outside India.
• For orders delivered within India - FREE Returns
• For orders delivered in US - Reverse pick up charges - $40 Per Item
• For orders delivered in rest of the countries - Customers will be responsible to ship the product back to us with tracking details at email@example.com. Customer will be liable to pay the return shipping and customs charges which is non-refundable.
- Are there any duties and taxes?
• For customers within India, all prices specified on the website are inclusive of GST.
• For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees or local/VAT taxes. Kalki Fashion will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.
- When will I get my refund?
• We will initiate a refund once the product is received back in our warehouse
- How can I claim my return?
• We will accept returns whithin 15 days
• For returns/exchanges requests kindly login to your account, click "My Returns/ Exchanges" and select the order number and place a request (check steps to claim at the bottom). Our Service Manager will revert back to you within 24 hours’ time.
• You can also return/exchange at our Kalki stores in Mumbai, India.
- How much time the refund takes?
• Refund is processed once the product is delivered back to our warehouse and quality check is done.
• Refunds usually take 8-10 working days.
• Refund can also be provided in the form of store credit on Demand
- Can I return in store and get it exchange?
• Yes, you can return in store and get it exchange. You will need to raise a return/exchange request on the website (steps mentioned at the bottom). Just mention in comment section which store you will be returning it to.
- Product purchased online can be picked up in store?
• Yes, products purchased online can be picked up at any nearest Kalki Fashion store located in Mumbai. One should intimate us (firstname.lastname@example.org ; email@example.com) the exact date when they need to pick up, so accordingly we can arrange in store.
- Can I change my shipping address after placing an order?Product purchased online can be picked up in store?
• Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.
- How to raise a return request:
1. Kindly login to your registered account with Kalki Fashion and hover to your account and click on ‘My Return’.
2. Select the order number which you want to process return/exchange request for and click on ‘Return’.
3. Kindly fill all the mandatory details and upload the images for a quick resolution. After all the details are filled, click on ‘Submit’.
4. You will get a confirmation message saying the “RMA request has been sucessfully created”. We will revive the order with the reason mentioned by you and take the next appropriate action.