Returns

Return Eligibility

• Return Period: You can return items within 15 days of delivery. After 15 days, each return is subject to approval and will only be eligible either for a store credit, which can be utilized anytime online, or a coupon percentage towards a future purchase.

• Non-Returnable Items: Bridal Wear category products, accessories, bags, blouses, footwear, sarees with stitched blouses, pre-stitched sarees, unstitched sarees with fall & pico, as well as customized and personalized products.

• Specific Return Terms: Refer to the product page for specific return terms for other items.

• Non-Refundable Charges: Any kinds of alteration, petticoat, fall & pico and pre-draping charges are non-refundable.

• Return Conditions: Returns are not accepted for items that have been returned damaged, defective, or significantly different from the original product delivered.

• Approval: All returns are subject to approval.

How to Return a Product

Follow these easy steps to process your returns:

• Contact Us: Reach out to us on WhatsApp at +91 9920012474 or email us at info@kalkifashion.com.

• Reverse Shipment: Customers can apply for a return via info@kalkifashion.com. Return shipments will be charged USD 49 per product as restocking and reverse pickup shipping charges from the total refund amount. Return shipping and any tariff/customs charges incurred, are non-refundable.

Refund Process

• Return request within 15 days of delivery: Once your product reaches our returns hub and our team has completed a successful quality check, we’ll promptly issue your refund back to your original payment method.

• Return request after 15 days of delivery: Once your product reaches our returns hub and our team has completed a successful quality check, we’ll promptly issue the store credit or the coupon percentage as agreed upon by you.

• For returns or exchanges, please note that customs duties, tariff charges, and shipping fees are non-refundable, as these are collected directly by the U.S. Government and are beyond our control. Refunds will be processed only on the product value after successful QC from your order.

Cancellation

Any cancellation after order placement, is at the sole discretion of the Kalki Fashion team, and if approved, refunds will be issued as a store credit voucher or a coupon code which can be utilised towards any future purchase

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For any cancellation related queries, please email us at info@kalkifashion.com, chat with us online, or call us at +91 (22) 4890 0416.
Please note: Orders placed during our Annual Sale are not eligible for cancellation.

Alteration Services with KALKI Express

If you need any kind of alterations after receiving your product, KALKI Express offers exclusive alteration services in the USA.

• Global Accessibility: Access our alteration services across the United States.

• Online Request: Initiate any kind of alteration requests by emailing us at info@kalkifashion.com, chatting with us online, or calling us at +91 (22) 4890 0416.

• Efficient Process: Our CRM team will help you locate the nearest KALKI Express and guide you through the alteration process.

• Tailored Alteration: We specialize in personalized alterations, ensuring a perfect fit.

• Simplified Couriering: Courier your outfit to the designated KALKI Express Shop for hassle-free alterations.

• Professional Services: Trust our skilled professionals for high-quality alterations on various fabrics and styles.

• Timely Turnaround: Enjoy swift alterations with a reasonable timeframe.

• Cost Savings: Alterations within the USA save time and costs, avoiding the need to send your outfit back to India.

• Stay Updated: Receive updates throughout the alteration process, from request to delivery.