Grievance Redressal Mechanism

Questions and concerns- Our dedicated Grievance Redressal Team manages all the queries, escalations across all touch points. Our customers may lodge feedback/complaint either by calling us or sending an email to us or via courier post to the below mentioned coordinates:
Customer Service Helpline: +91 (22) 4890 0416
Email:info@kalkifashion.com
Mailing address:
Kalki Fashion Private Limited, Ground floor, Mafatlal chambers, A&B Wing, NM Joshi Marg, Lower Parel (E), Mumbai, Maharashtra 400013.

Grievances or Complaints by other stakeholders- Other external stakeholders can submit their questions or concerns to us either by sending an email or via courier post to the following address:
Email: info@kalkifashion.com
Mailing address:
Kalki Fashion Private Limited, Ground floor, Mafatlal chambers, A&B Wing, NM Joshi Marg, Lower Parel (E), Mumbai, Maharashtra 400013.

Resolution Process- For any grievance or compliant, a confirmation of receipt will be sent to the sender within 72 hours of receiving the written question or concern and inform them that they will receive a response in writing within 15 business days.